Refund Policy
At The Bike Spaces, we strive to ensure our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our refund policy below.
Eligibility for Refunds
- Time Frame: Items must be returned within 30 days from the date of purchase.
- Condition: Products must be in their original condition, unused, and in the original packaging. All accessories, manuals, and parts must be included.
- Non-Returnable Items: The following items cannot be returned:
- Customized or personalized products
- Gift cards
- Items marked as final sale
How to Request a Refund
To initiate a refund, please follow these steps:
- Contact Us: Email us at info@thebikespaces.com with your order number and reason for the return.
- Return Authorization: We will respond with a Return Authorization Number (RAN) and instructions on how to return the product.
- Shipping the Item: Pack the item securely, including the RAN. You are responsible for return shipping costs unless the item is defective or incorrect.
Processing Refunds
- Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return criteria.
- Refund Method: Refunds will be processed to the original method of payment within 7-10 business days after the item has been received and inspected.
- Notification: You will receive a confirmation email once your refund has been processed.
Exchanges
If you wish to exchange an item for a different size or model, please contact us at info@thebikespaces.com. We will guide you through the exchange process.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@thebikespaces.com. We will provide instructions for returning the item and will cover the shipping costs for replacements.
Questions
If you have any questions regarding our refund policy, please reach out to us at info@thebikespaces.com.