Return & Exchange

We’re so confident that you’ll love our extensive range of bikes, that we’ll let you return the bike for free in the first 14 days if you don’t! That’s right, we’ll offer you a full refund for the bike, and also pick it up from you free of charge!

Just make sure you keep the original box and packaging so you can send it back, and make sure you follow the conditions.

Outside of the 14 day return offer, bicycles will only be accepted back within 30 days of purchase and only if they are new and unused.

As long as the item is not fitted or used we’re happy to receive it back for a refund or exchange.

Incorrect Item: It is very rare for the wrong item to be shipped out to you but sometimes can happen due to human error.

If you are going on a cycling holiday or perhaps returning a bike to us as a part of our 14 day bike return – repacking your bike is an important but easy thing to do to ensure that your bike arrives at its destination in perfect condition.

Small part – Once a small part has been returned to Bikes Online, we normally process the exchange or refund within the day Once we put through the refund to our accountant, it can take up to 10 business days for you to see the money.

We get it, we all love to find deals and save money that’s why we have a Post Sale Guarantee! If an item goes on sale within 14 days from the day you purchased, let us know and we’ll issue the difference as The Bike Spaces store credit, no questions asked.